From consulting to solution design, onboarding and training, and round-the-clock support, you’re in safe hands with the Verostone team. Our customer-focused approach, experience and knowledge combine to create market-leading service.
Responsiveness to customer needs is pivotal to everything we do. We take great pride in both our 100% implementation success record and our #1 satisfaction ratings from third party analysts.
We recognise that all performance management solutions are mission-critical for our clients, and we strive to deliver in every phase of our partnership to drive client success.
All our service professionals are seasoned experts in performance management best practice. Our consultants have held FP&A leadership positions and so are able to put themselves in our clients’ shoes to really understand their problems and deliver the solution.
We only bring on board the very best people in terms of specialist skills and experience – often recruiting directly from within the industries we serve. Our sector-specific knowledge and track record means you know you’re in safe hands.
A 100% success record doesn’t happen by chance. It takes expertise.
From initial consultation through to strategy and design, solution-specific deployment and training, the service and communication our clients receive is second-to-none. Our expert consultants deliver implementation on-time and on-budget, along with a rigorous onboarding process that ensures high levels of adoption right across your organisation.
For successful implementation, people are just as important as tech: something that Verostone knows better than most. This is why we only hire consultants with applicable industry experience with core finance and technology backgrounds. Our software implementation consultants provide strategic guidance and customised solutions that work effectively, can scale with your company and deploy easily across the entire organisation.
To get the most out of your investment, the right technology is important. But so too is having the right people behind the tech.
This is where the Verostone customer success team comes in. Consistently rated as “Excellent” in satisfaction surveys, Verostone’s responsiveness to customer needs is one of the main reasons why we are consistently ranked so highly by analysts such as Gartner and BPM Partners.
The customer success team is comprised of industry veterans who are quick to respond with best-practice solutions, not just answers. The team is involved during all phases of customer engagement, from initial solution design and deployment right through to post-launch and ongoing support. Crucially, the team also works in lockstep with our software developers, to ensure our customers are always on top of the latest updates and product innovations.
For getting you up and running and for ensuring your people get the most out of your chosen solution, our team is with you every step of the way.
Verostone Academy’s software training helps users maximise the power of their solution to drive improved performance.
Our training programmes and courses are highly specialised and are designed around participants’ industry, solutions, and skill level. Our training helps you make the most of your software investment by strengthening key abilities such as reporting and analysis. There is also the opportunity for expert users to gain certification in their chosen field.
Verostone Academy courses are offered on a bespoke basis and are tailored to meet your needs. All hands-on courses feature facilitated discussions, detailed system demonstrations, and practical application exercises.